Services

Xuber provides highly experienced support professionals who ensure your insurance software system runs, responds and grows in line with your business objectives. This team supports mission critical solutions from global operations, on a ‘follow the sun’ basis if required. Xuber is able to adapt its services against clearly defined Service Level Agreements. This team monitors closely agreed service level agreements and reports on these through regular reviews, with an aim to continuously improve the service provided.

  • Implementation: Our established program and project management methodology covers the full project lifecycle, enabling us to deliver to a consistently high standard every time.
  • Product support: Following implementation, our team of highly experienced support staff are available 24×7 to ensure your system runs, responds and grows with your business.
  • Upgrade services: If you’re upgrading Xuber products, we have an automated upgrade process to facilitate a pain-free transition.
  • Migration: We have an established migration approach designed to mitigate risk and ensure minimal disruption to your business, even with the most complex migrations.
 

Approach

At Xuber we combine strength of industry experience with a proven ability to deliver through our robust methodology, XPERT. This enables us to consistently deliver projects, which meet quality expectations, on time and on budget.
 
XPERT is a solution delivery methodology that is defined by a set of elements and underpinned by key principles that bring structure and control to all aspects of solution delivery including; sales, design, build, test, deployment, implementation and support.
 
The XPERT elements are structured to allow for flexibility and scalability ensuring that our approach to solution delivery can consistently accommodate the varying opportunities and engagements we experience from small projects all the way through to large transformations.
 
The XPERT Methodology:
 
  • Provides a standard approach for solution delivery
  • Defines an approach based on best practice
  • Drives consistency, quality and reduced risk
  • Covers the entire project lifecycle
  • Enforces delivery and commercial governance
  • Encompasses company standards and accreditations
 
XPERT is supported by policies that define the principles, techniques and deliverables for each practice, providing a controlled approach and a set of standards for each area throughout the entire lifecycle.
 

Upgrade Services

Whether your business is upgrading from an existing Xuber software solution (e.g. Iris or Genius) or migrating to Xuber from a third party system, the Xuber Upgrade Methodology will smooth the transition so you can carry on with business as normal.

Implementation

Xuber implementations are delivered by highly experienced professionals with many years of insurance industry experience. Our teams are structured by competency to ensure that the appropriate skills are in place across the lifetime of your implementation. The XPERT methodology, including our Model Office approach to global deployments, is based around a set of key principles...

Xuber Product Support

Get the very best from your Xuber solutions with our newly extended Xuber Product Support services. Giving you peace of mind through valuable support offerings, including helpdesk, issue analysis and resolution, product enhancement and release management. Ensuring your systems run, respond and grow in synergy with your business, without pain.