Xuber Product Support

Enabling you to focus on your business, while we focus on you.

Juggling the priorities of a successful business with the need to maintain stable operations often adds increased pressure on your key resources. You need to focus on the tasks that create value for your organisation, whilst your Xuber software needs to flex and grow in response to the dynamic needs of your organisation.

Xuber Product Support offers you peace of mind through valuable services, including helpdesk, issue analysis and resolution, product enhancement and release management. Ensuring your systems run, respond and grow in synergy with your business, without pain.

With an average of 9 years Xuber product experience and 12 years insurance domain experience each, our team of 130 highly experienced support professionals is here to deliver the assurance you need to spread your wings and fly.

Taking Ownership

Our support teams are based in the UK, USA, Malaysia & India operating in multiple time-zones to ensure continuity of service. With multiple communications channels for support enquiries, we are here to rapidly troubleshoot and resolve any issues you may have. We take threats to business critical operations very seriously, and will work tirelessly without interruption until an appropriate resolution is found. Every helpdesk call is investigated by qualified professionals, with a single point of contact locally managing and taking ownership of the issue for its entire lifecycle.

New Services

Xuber has extended its existing software support services to include two new offerings. These services will provide additional assistance to Xuber customers around the world.

  • Xuber Support+ provides customers with bespoke technology support services that are customised to their specific business needs.
  • Xuber Optimise allows customers to maximise the potential of their Xuber solutions.

Xuber Support+ and Xuber Optimise are available to support the following Xuber products: Genius, Iris, Elgar, Brokasure, Xuber for Insurers, Xuber for Reinsurers, Xuber for Brokers and Xuber for MGAs.

 

Support contact details
 

United Kingdom

Genius
genius.helpdesk@xuber.com
+44 (0)20 3604 5298

Iris
helpdesk.iris@xuber.com
+44 (0)20 3604 5373

Elgar
helpdesk.elgar@xuber.com
+44 (0)20 3604 5301

Brokasure
client.support@xuber.com
+44 (0)20 3604 3991

United States

Genius
ushelpdesk@xuber.com
+1 214-370-3354

Malaysia

Genius
helpdesk.helpdesk@xuber.com
+60 3 2382 2288

MIGRATION & UPGRADE

Featured

Inspired by the past and built for the future, the latest Xuber solutions are built on cutting-edge...