Customers

For more than 40 years, we have enabled our customers to reduce costs, grow market share, improve competitive advantage and react quickly to market change. From small start-ups to established global insurance companies, we’ve been providing core solutions to customers around the world.

Other Customers

Aegis

Aegis

AAA

AAA

Admiral

Admiral

Aetna

aetna.com

Alea

Alea

Allianz

Allianz

Allied World Assurance Company
Amlin

Amlin

Aquila Underwriting

Aquila Underwriting

Avemco

Avemco

Axis Insurance

Axis Insurance

beaufort underwriting agency limited
Beazley

Beazley

Brit

Brit

Canopius

Canopius

Cigna

Cigna

crum & forster
eastern alliance insurance
Edge Group

Edge

emirates insurance
Endurance

Endurance

Everest Re

Everest Re

Gallagher Heath

Gallagher Heath

Guest Krieger

Guest Krieger

HCC

HCC

Houlder

Houlder

international mining industry underwriters
JIS

JIS

JLT

JLT

Lonmar

Lonmar

mitsui sumitomo insurance
Navigators

Navigators

Novae

Novae

Oval International

Oval International

Paragon

Paragon

pembroke managing agency
RITC Syndicate Management Limited

RITC Syndicate Management Limited

Riverstone

Riverstone

RSA

RSA

Samsung

Scor

Senior Wright

Senior Wright

SSL

SSL

Tasker Partners

Tasker

Texel

Texel

the channel syndicate
the swedish club
Three Lions

Three Lions

Tiger Risk

Tiger Risk

Tokio Marine

Tokio Marine

Torus

Case Studies

Howden

When Howden wanted to enhance its agility to further improve client service, it looked no further than Xuber, its incumbent partner for Brokasure Desktop, to provide it with solutions that transformed some manually intensive tasks.

Click here to read the full case study. 

Jackie Hobbs
Business Process & Systems Implementation Manager, Howden
We have a say in how the software is developed, and work as an integral part of a team that makes sure that the solution supports our objectives
Asta

When Asta upgraded insurance software Iris, it needed to exceed expectations. When Xuber delivered a featurerich upgrade, it satisfied users and delivered substantial operational efficiencies and cost savings.

Click here to read the full case study.

Terry Spooner
IT Project Manager, Asta
We are delighted with the turnaround we achieved through the Iris upgrade, as were our syndicates.
Now Health

Launched in January 2011, Now Health International is a specialist international health insurance provider which aims to deliver peerless service to its customers. It is a global business with headquarters in Hong Kong and regional service centres in Hong Kong, Dubai, and the United Kingdom, located where customers can most easily access expert local knowledge about their claims.

Click here to read the full case study.

Alison Higgins
Head of Customer Service, Asia Pacific
The single database allows us to see what’s happening with any customer no matter where they are in the world so we have a seamless view of every customer throughout their entire lifecycle with us.
XL Insurance

XL Insurance is a specialist business insurance provider to industrial, commercial and professional services firms around the world. Since 1999, they have been an enterprise wide Genius customer with world-wide implementations in 26 countries and over 800 users.

1998 – Global standards & project office established
1999 – Nine European countries implemented including UK & France
2000 – Germany & Switzerland implemented
2002 – USA, Australia implemented
2003 – Eastern Europe / South America implemented
2005 – Bermuda implemented
Post 2005 - Development of Bespoke Global UI using GWS
 
From the early days of the proposed implementation programme, XL & Xuber developed a strategic vision, to think globally: a global solution for global customers.
Ace

Ace – Enterprise wide Genius customer

  • Ace Domestic (wide range of US commercial business), 700+ users
  • Ace International, 20+ countries worldwide, 1000+ users
  • Global standards and project office approach. Deployment sequence:
  • Canada
  • Ireland
  • UK/Multi-streamed roll-outs
  • Mainland Europe
  • Asia Pacific
  • Centralised regional servers / multiple databases
 
AEGIS London

AEGIS London has employed Agencyport’s* policy administration software, OPEN Core Platform: Lloyd’s; configured for the Lloyd’s and London markets and OPEN Core Platform: Commercial; configured for the commercial markets to support its business processes, global underwriting, accounts & claims systems

Click here to read the case study

Anant Patel
Head of IT, AEGIS London
Now that we have OPEN Data Warehouse, we can work with confidence in our decision-making and reporting functions.
Generali

In 2009 Generali UK embarked on a transformation of its systems. The mission; to dramatically enhance its operational effectiveness. This cascaded into a number of key objectives: Reduce Operational risk – by addressing the potential risk caused by an ageing system, supported by a diminishing pool of skills. Increase transparency – by improving the ability to see what was going on across the business. Drive greater control – by enhancing the ability to manage and direct the business in an effective way. Provide insight and accuracy – by creating a data foundation with the business tools to report on, and interrogate, business information Generali selected Agencyport* as an integral part of a project entitled “Xcalibur"

Click here to read the case study

Steven Spano
UK Branch President, Generali
Adopting OPEN Core Platform: Commercial is integral to our becoming a more agile and responsive organisation.
Hannover Re

Hannover Re, with a gross premium of around 12bn. euros, is the third largest reinsurer in the world. It transacts all lines of non-life and life and health reinsurance and is present on all continents with around 2,200 employees. For a reinsurer of location-based assets across every continent, having a clear picture of potential losses and the ability to manage risk exposure aggregations globally is key to achieving Hannover Re’s foremost strategic goal of profitability. 

OPEN Xposure™ has been installed in five key Hannover Re offices: Paris, Sydney, London, Toronto and Bogota, as well as the head office in Hannover.  

Read the case study here.

Oliver Bias
Senior Underwriter, Hannover Re
This has certainly helped our portfolio going forward, which has a direct impact on profitability.
Hiscox Case Study

Hiscox London Market underwrites international business via the Lloyd’s of London insurance market. The company’s specialist expertise ranges from reinsurance to areas as diverse as marine, energy, fine art and aerospace. Hiscox has relied upon Agencyport’s* OPEN Suite and more specifically the policy administration software, OPEN Core Platform: Lloyd’s, to support its business processes, global underwriting and accounts and claims systems since 2009. OPEN Core Platform: Lloyd’s is a solution configured specifically to handle the unique characteristics of the Lloyd’s and London markets.

Read the case study here

Andy Stevenson
Head of Claims Operations & European Claims, Hiscox
We are pleased to have been able to build on the great foundation at the heart of the business that Agencyport and OPEN Core Platform: Lloyd’s already gives us.
Lockton

Using Xuber’s configured software, Lockton has continued to expand into a world leading insurance broker with offices in 60 countries. As an early adopter of the Brokasure solution, and now one of the largest Xuber customers in the UK, Lockton has 350 staff using the application on licence. Lockton continues to use the feature-rich capabilities of Xuber today, servicing the more complex needs of its high value wholesale insurance services business.

Lockton is the world’s largest independent, privately owned global insurance broker. The company has more than 4,450 professionals working throughout North America, Europe, Latin America, Asia, Africa and the Middle East.

"It’s a reliable and stable platform, giving us peace of mind to deliver optimum levels of customer service."

Read the full case study.

Chris Wheeler
Head of IT, Lockton
Brokasure gives us the flexibility and scalability to manage many different types of multi-national clients.
Marsh

Migration of Broking Platform

Marsh engaged Xuber to deliver a seven month project migrating 170 users from HSBC Data Centre onto a software as a service platform provided by Xuber.

Services included:

  • Extensive collaborative scoping with the Marsh team to ensure full architectural requirements were captured.
  • Build and test of the Brokasure application, server and network infrastructures. Full and incremental database copies from HSBC system during build and UAT. Data replications as part of DR design. Connection and testing to Marsh legacy systems.
  • Solution: Brokasure application as a service delivered on a multisite resilient platform to time and budget.
RFIB

At the heart of RFIB, the international Lloyd’s insurance and reinsurance broker, sits Xuber’s broking software, Brokasure. The feature-rich product provides RFIB with the flexibility and configurability they need to stay ahead of the game. In this case study, Mark Kinsella, Head of Information Technology at RFIB, discusses the benefits of Brokasure, how it supports his company’s growth and how RFIB plays a part in the product roadmap.

“We work closely with the development team at Xuber. For example, we have an active user group that meets regularly to discuss enhancements, functionality and training. This helps Xuber better understand what we need and it means we are playing a part in the product roadmap.”

Click here to read the full case study. 

Mark Kinsella
Head of IT, RFIB
Brokasure is the most flexible and mature insurance automation solution available on the market today.
Talbot Underwriting

Talbot Underwriting – Global Brokasure Enterprise customer.

  • Industry leading insurance and reinsurance specialist.
  • Xuber broking software, Brokasure Enterprise, deployed since 2006.
  • In 2009 Talbot expanded UK instance of Brokasure Enterprise to include Enterprise Risk as front-end application.
  • During 2009 – 2011 four more instances of Brokasure Enterprise installed to cover Miami, New York, Singapore and Dubai.
  • Recently completed an upgrade on all systems to version 13.0.
  • Additional services delivered to Talbot include bespoke development and T&M.
  • Now global user of Brokasure Enterprise with 60 users.