Xuber Product Support

Enabling you to focus on your business, while we focus on you.

Juggling the priorities of a successful business with the need to maintain stable operations often adds increased pressure on your key resources. You need to focus on the tasks that create value for your organization, while your Xuber software needs to flex and grow in response to the dynamic needs of your organization.

Xuber Product Support offers you peace of mind through valuable services, including helpdesk, issue analysis and resolution, product enhancement and release management. Ensuring your systems run, respond and grow in synergy with your business, without pain.

With an average of 9 years Xuber product experience and 12 years insurance domain experience each, our team of 130 highly experienced support professionals is here to deliver the assurance you need to spread your wings and fly.

Taking Ownership

Our support teams are based in the USA, UK, Malaysia & India operating in multiple time-zones to ensure continuity of service. With multiple communications channels for support enquiries, we are here to rapidly troubleshoot and resolve any issues you may have. We take threats to business critical operations very seriously, and will work tirelessly without interruption until an appropriate resolution is found. Every helpdesk call is investigated by qualified professionals, with a single point of contact locally managing and taking ownership of the issue for its entire lifecycle.

New Services

Xuber has extended its existing software support services to include two new offerings. These services will provide additional assistance to Xuber customers around the world.

  • Xuber Support+ provides customers with bespoke technology support services that are customized to their specific business needs.
  • Xuber Optimize allows customers to maximise the potential of their Xuber solutions.

Support contact details

United States

Genius
ushelpdesk@xuber.com
+1 214-370-3354

United Kingdom

Genius
genius.helpdesk@xuber.com
+44 (0)20 7780 5298

Iris
helpdesk.iris@xuber.com
+44 (0)20 7780 5373

Elgar
helpdesk.elgar@xuber.com
+44 (0)20 7780 5301

Brokasure
client.support@xuber.com
+44 1268643991

Malaysia

Genius
helpdesk.helpdesk@xuber.com
+60 3 2382 2288

MIGRATION & UPGRADE